The Swanston Hotel Melbourne Grand Mercure

ex. Mercure Grand Hotel on Swanston

195 Swanston Street, Melbourne, Australia, 3000  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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The Swanston Hotel Melbourne Grand Mercure

Paid Wi-Fi

AUD 15 per day

Parking

AUD 15 per day

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

Restaurant

Cafe

Coffee shop

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Indoor heated swimming pool

Overview

Situated near a mall and a market, the 4-star The Swanston Hotel Melbourne Grand Mercure welcomes guests with 200 comfortable rooms. The hotel was opened in 1990, renovated in 2005 and is housed in a 13-storey building.

The Swanston Hotel Melbourne Grand Mercure is set close to a cathedral and a gallery as well as Southbank, which is 1450 meters away. The property is set within 5 km distance from Melbourne city center.

Welcoming guests with a rooftop pool, an indoor swimming pool and barbeque grills, the hotel is placed next to a concert hall, bars and casinos.

The Swanston Hotel Melbourne Grand Mercure lies within 25 minutes’ drive to Essendon airport.

Rooms

The rooms in The Swanston Hotel Melbourne Grand Mercure are fitted with heating, a safe, a dining area, a kitchen and a work desk. Some rooms overlook the city center. A microwave, coffee/tea makers and a kettle are also provided for self-catering.

Eat & Drink

A hearty breakfast is served daily. The hotel features a 24-hour restaurant serving local cuisine. The café bar serves tea and coffee. Offering various dining options, Soul Cafe and GoGo Sushi are about 5-minute walk away.

All visitors are offered a full breakfast for a fee. 

Services

The Swanston Hotel Melbourne Grand Mercure offers 24-hour room service, concierge service and porter service.

Relax

Babysitting and cots are available for guests with children. On-site fitness facilities include a gym and a fitness center.

Internet

Wireless internet is available in the entire hotel at AUD 15 per day.

Guest Parking

Public parking is possible at a location nearby at AUD 15 per day.

Number of floors:   13.  Number of rooms:   200.

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Facilities

General

  • Non-smoking property
  • Paid Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Children are welcome
  • Luggage storage
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Coffee shop
  • Vending machines
  • Lobby

Sports & Fitness

  • Fitness center

Services

  • Paid airport shuttle
  • 24-hour room service
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • Restaurant
  • Cafe
  • Bar/ Lounge area

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services

Leisure facilities

  • Indoor heated swimming pool
  • Television in lobby
  • Spa center
  • Reflex massage

Room view

  • Garden view
  • City view

Room facilities

  • Individual air conditioning
  • Individual heating
  • Paid in-room safe
  • Mini-bar
  • Connecting rooms
  • Separate sitting area
  • Dressing area
  • Tea and coffee facilities
  • Chaise lounges
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Room toiletries

Self-catering

  • Refrigerator
  • Electric kettle
  • Microwave

Media

  • Flat-screen TV
  • Internet television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 2 pm FREE
Check-out until 11 am FREE

Children and extra beds

Maximum capacity of extra beds in a room is 1. 

Pets

Pets are not allowed.

How to reach hotel

hotel The Swanston Hotel Melbourne Grand Mercure Melbourne location
Show big map »

Hotel Address:

195 Swanston Street, Melbourne, Australia, 3000

Get directions
City Center
  • Melbourne
    4.3 km
Airports
Train Stations
  • Flinders Street Station
    600 m
Underground stations
  • Melbourne Central Station
    400 m
Restaurants
  • Soul Cafe
    10 m
  • Yoyogi
    20 m
Parks
  • Golden Mile Heritage Trail
    140 m
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    13
  • Number of rooms:
    200

Hotel Awards

AustralianHOTEL AWARDSRecommendedMelbourneThe Swanston Hotel Melbourne Grand Mercure

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Australia

Use Badge

Rooms and availability

Premier One-Bedroom Apartment
  • Max occupancy:

    2 persons

  • Check Prices
The Swanston Hotel Melbourne Grand Mercure photos Room
Standard Twin Room
  • Room size:

    34 m²

  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 1 Queen-size bed, 2 Double beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe/closet
  • Fan
  • Carpeted floor
  • Connecting room
  • Entire unit wheelchair accessible
  • Telephone
  • Trash cans
  • Bathroom:Bathroom
  • Roll in shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Coffee/tea maker
  • Microwave
  • Toaster
  • Refrigerator
  • Glassware
  • Chocolate or cookies
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • iPod docking station
  • Computer hookup
  • Radio
Room Description:

In-room safe Work desk Tea & coffee amenities Individually controlled air-conditioning Iron & ironing board

The Swanston Hotel Melbourne Grand Mercure photos Room
Standard King Room
  • Room size:

    34 m²

  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Double bed, 1 Double bed and 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe/closet
  • Fan
  • Carpeted floor
  • Telephone
  • Upper floors accessible by lift
  • Trash cans
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Coffee/tea maker
  • Microwave
  • Toaster
  • Refrigerator
  • Glassware
  • Chocolate or cookies
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • iPod docking station
  • Computer hookup
  • Radio
Room Description:

Standard|Standard King Bed Non Refundable

The Swanston Hotel Melbourne Grand Mercure photos Room
King Suite
  • Room size:

    40 m²

  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe/closet
  • Fan
  • Carpeted floor
  • Telephone
  • Upper floors accessible by lift
  • Trash cans
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Coffee/tea maker
  • Microwave
  • Toaster
  • Refrigerator
  • Glassware
  • Chocolate or cookies
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • iPod docking station
  • Computer hookup
  • DVD player
  • Radio
Room Description:

Suite 1 King Bed

Suite
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
Room Description:

Non Refundable Double or Twin SUITE

Apartment
  • Max occupancy:

    2 persons

  • Check Prices
Superior Double Room
City view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Superior|Double Superior Room - City View

The Swanston Hotel Melbourne Grand Mercure photos Room
Superior King Room
City view
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Double bed, 1 Double bed and 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe/closet
  • Fan
  • Carpeted floor
  • Connecting room
  • Telephone
  • Upper floors accessible by lift
  • Trash cans
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Microwave
  • Toaster
  • Refrigerator
  • Glassware
  • Chocolate or cookies
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • iPod docking station
  • Computer hookup
  • DVD player
  • Radio
Room Description:

Superior|Superior King Bed

Executive King Suite
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds, 1 Double bed, 1 King-size bed

  • Check Prices
  • General:High speed internet
Room Description:

Suite|Executive Suite King Bed Non Refundable

Executive Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Suite|Suite - Executive

The Swanston Hotel Melbourne Grand Mercure Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Tourist attractions

  • RMIT Gallery400 m
  • Melbourne Aquarium400 m
  • St Paul's Cathedral500 m

Places of interest

  • Melbourne City Library400 m
  • Rio Tinto Head Office400 m
  • ACMI - Australian Centre for the Moving Image500 m
  • Victoria University500 m
  • Supreme Court of Victoria600 m
  • Australian Institute of Management600 m

Train stations

  • Flinders Street Station500 m
  • Flinders Street Station500 m
  • Parliament Train Station600 m
  • Parliament Train Station600 m

Monuments and Landmarks

  • Federation Square500 m

Theaters

  • Regent Theatre300 m
  • Her Majesty's Theatre400 m
  • Her Majesty's Theatre400 m
  • Forum Theatre500 m
  • Forum Theatre500 m
  • Regent Theatre600 m
  • Princess Theatre600 m
  • Princess Theatre600 m

Galleries

  • State Library of Victoria300 m
  • State Library of Victoria300 m

Underground stations

  • Melbourne Central Station300 m
  • Melbourne Central Station300 m

Public parking

  • RMIT University300 m

Local attractions

  • Grainger Museum1.6 km
    Royal Parade, Melbourne
  • National Sports Museum1.7 km
    Brunton Ave, Jolimont, Melbourne
  • Melbourne's Gardens2.3 km
    throughout the city, Melbourne
  • The Ian Potter Museum of Art1.7 km
    Swanston Street, Melbourne
  • Royal Botanic Gardens Melbourne2.2 km
    Birdwood Ave, Melbourne

Near the hotel

  • Bourke Street Mall and Melbourne's Central70 m
    FromElizabeth Street to Exhibition Street, Melbourne
  • Block Arcade320 m
    282 Collins St., Melbourne
  • Michaels Camera Museum270 m
    Corner Elizabeth and Lonsdale Streets, Melbourne
  • St. Francis Church280 m
    326 Lonsdale Street, Melbourne
  • Golden Mile Heritage Trail140 m
    Federation Square, Melbourne
  • Flight Experience260 m
    Shop 9, QV Shopping Centre, Melbourne
  • Melbourne Town Hall280 m
    Corner Swanston Street and Collins Street, Melbourne

Restaurants nearby

  • Soul Cafe10 m

    Address: 195 Swanston St
    Phone: 03 9663 4711

    58% likes this, based on 40 reviews

  • Mekong80 m

    Address: 241 Swanston Street
    Phone: (03) 9663 3288

    63% likes this, based on 118 reviews
    Cuisine: Vietnamese

  • Golden Orchids40 m

    Address: Little Bourke Street
    Phone: 03 9663 1101

    52% likes this, based on 63 reviews
    Cuisine: Malaysian

  • Yoyogi20 m

    Address: 211-213 Swanston Street
    Phone: 96637266

    Price Range: GBP 3 - GBP 13

  • Dainty Sichuan20 m

    Address: Level 2

    74% likes this, based on 13 reviews
    Cuisine: Chinese

Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    13
  • Number of rooms:
    200

Hotel Awards

AustralianHOTEL AWARDSRecommendedMelbourneThe Swanston Hotel Melbourne Grand Mercure

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Australia

Use Badge

The Swanston Hotel Melbourne Grand Mercure Reviews

Guest reviews are submitted by our customers after their stay at The Swanston Hotel Melbourne Grand Mercure

Average guest rating

7.6out of 10
Fabulous
Based on 104 reviews

Rating by category:

Location
10.0
Rooms
9.0
Value
8.0
Service
10.0

Guest reviews

  • Family with children
    9.2

    right in the heart of the city -convient!!

    just back of toilets should be cleaned as i am a room attendant-housekeeper myself

  • Couple
    8.8

    i liked the decor of the room, comfortable and yet cosy. good location and clean

  • Family with children
    9.2

    Fantastic location-right in the heart of the city with easy access to everything Melbourne has to offer. Have to mention the concierge staff; they gave us all the information we needed about absolutely everything and always in a friendly and obliging manner.

  • Family with children
    7.8

    Best location in the city. Close to anything and everything, very convenient indeed. Very nice city view. Very friendly and helpful staff. We are very happy with the prompt attention and service. The room is clean. We would recommend to others and come back again. Well done. Keep up the great job!

  • Older travelers
    7.8

    Location was great - front desk staff efficient and helpful.

  • Single
    10.0

    location, gym and swimming facilities, rooms were excellent

  • Group of friends
    5.8

    Excellent location,breakfast on site and business facilities good.

    Had to complain about noise at 11 30pm from room next door,DREADFUL!!! Shower is practically dangerous,scalding or freezing water!Not good.

  • Single
    9.6

    I have stayed at this hotel twice previously and it lived up to expectations again. I am usually a 5 star kind of girl and opt for Westin, Sofitels etc when I travel. (Westin Sydney - awesome)however this hotel is the only one for me when I am in Melbourne for a short stay that involves shopping and dining. Located right around the corner from the Bourke St Mall and Melbourne Central there is no better location if you are wanting to spend a few days right in the heart of Melbourne. Trams and cabs are at your door and the train station is only a few blocks away. 5 star restaurants, bars, coffee shops mix in with cheap eat options all within a 2 minute walk, doesnt get any better than that. The hotel itself is probably a bit dated with regard to bathroom fittings however the room itself is decorated in modern tones and has all the necessary ammenities: ironing board, hairdryer, kettle, good size tv. When I checked in the staff member attending to me was extremely helpful and attentive. They were very busy and had quite a number of people checking in all at the same time however I noticed that all reception staff were calm, friendly and helpful not just my guy. I have never asked for or received an upgrade however I dont know what happened or why but I got an upgrade to a bigger room which had the bedroom separate to the lounge/living area - perhaps a studio equivalent? Not sure but it was very nice indeed and I felt like a princess just getting the upgrade! All the appliances etc worked and the room was very clean, neat and tidy. Plenty of towels, running hot water etc. Only thing missing from my experience was that I would have loved a newspaper at my front door when I woke up so I didnt have to go downstairs and get one of the many free ones in the lobby but that would be being picky! Didnt use the onsite cafe for breakfast, too many cheap and cheerful coffee shops in close proximity to need to bother but it looked fine.

    Nothing I didnt like - how could you for price, location and service. However if you are someone who likes a hotel with a decent bar/restaurant than this is not for you. It has a gaming room attached which looked fine if you like playing the pokies but aside from that nothing I would rave about or recommend.

  • Group of friends
    6.2

    We appreciated the location, which meant that we could walk or get free tourist transport (bus or tram) to all the places we wanted to visit. The room was clean and adequate for our needs. The price was at the top end of our budget, and only possible since we were able to get a deal on the room rate.

    I found it difficult to find extra information about the hotel's facilities - more information in our room would have been helpful. Also we would have liked to have those little luxury items that I would associate with a four+star hotel - hand cream, drinking glasses (rather than just the ones in the bathroom) etc. Finally, I asked the staff about a couple of issues (including access to the room safe), but these requests were not dealt with satisfactorily.

  • Older travelers
    8.8

    Our Visit was hassle free and the Location was the best in town

  • Group of friends
    9.2

    Central to everything you could wish to do in the Melbourne CBD

    We were surprised by the huge amount of trouble the Front Desk staff had in locating our booking. This happened on 3 occasions, but it was a minor issue as our stay was very enjoyable.

  • Couple
    4.2

    The quality of the rooms was extreamly poor for 4 and 1/2 star rating the place needs to be refubished. The pool facilities were un available and the staff were going to accomodate this by sending us to use the facilities at another hotel. They were not very appologetic for the poor room quality although they did up grade to a slightly better room. I would not have stayed at this hotel if I had seen a picture of the room we were offered and would not stay there again! The rating should be 3 stars!

  • Family with children
    10.0

    Extremely pleasant and helpful staff, all staff were very friendly and made us feel very welcome. The meals and atmosphere in the Louden dining room and the Cocoon bar were pleasureable. The helpful staff at the concierge desk helped myself and others with any flight or travel problems and did so pleasantly and smoothly. I would definately stay here again.

    Can't really say there was any down side as all experiences were positive during our stay.

  • Older travelers
    3.2

    Car Valet was very good. Pillows on bed were the worse that both of us ever selept on (you should try Sofitel's). Checking Out was poor as they did not inform Car Valet that we wanted car within 1/2 hour (thus we waited nearly an hour). Ice in Fridge was pathetic and wasn't even filled up. Bathroom facilties were meagre ie: Hardly any room to put bathroom items. Bath had rust stain in it and was obviously for one person only. But the noise during the night was the "highlight". With a combination of the uncomfortable pillows and the noise, neither of us got more than 1 hour sleep. What about sound proof windows?

    Car Valet was very apologetic for delay and genuinely concerned (wasn't his fault as Desk had not told him we were there to pick up our car). Breakfast was very good.

  • Family with children
    7.4

    Location is excellent, particularly for first timers to Melbourne.Free trams very close and shopping, restaurants, cafes, etc on doorstep. Friendly, helpful staff.

How to reach hotel

hotel The Swanston Hotel Melbourne Grand Mercure Melbourne location
Show big map »

Hotel Address:

195 Swanston Street, Melbourne, Australia, 3000

Get directions
City Center
  • Melbourne
    4.3 km
Airports
Train Stations
  • Flinders Street Station
    600 m
Underground stations
  • Melbourne Central Station
    400 m
Restaurants
  • Soul Cafe
    10 m
  • Yoyogi
    20 m
Parks
  • Golden Mile Heritage Trail
    140 m
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    13
  • Number of rooms:
    200

Hotel Awards

AustralianHOTEL AWARDSRecommendedMelbourneThe Swanston Hotel Melbourne Grand Mercure

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Australia

Use Badge